Frequently Asked Questions

How can we help?

Why do I need to sign in using Facebook?

In order to provide you with a better service, we changed our authentication system to use Facebook Login instead of a phone number with a verification text. Facebook login is faster and more reliable then SMS based authentication and we hope you will enjoy it :)

We would love to have your feedback about that at

I didn't use Facebook connect, how to get my account back?

If you sign up using a phone number or a login and password. You can simply use it to log into your old account using the Legacy User sign in.

If you didn't sign up with a phone number that simply means you have an old account.
No worries, your can follow the reset password page to reset your password by email.

Once you are logged in we will ask you to migrate to Facebook authentication.

Do not hesitate to contact us if you need any assistance.

What happens when I delete a photo or video?

You can delete any photo or video in the stories you are attending.
Beware, this process is irreversible.

What happens when I report a photo or video?

You can report a photo/video if you believe it is inappropriate. The Photo or video will be deleted by the Flashgap support team within the 12 following hours.

Who can invite more friends to an on going group story?

Anyone attending the group story can invite more friends.

Can I still invite someone when a group story is finished?

No you cannot

You can invite friends only before a group story ends.

How can I delete my account?

We're sorry to hear you don't want to Flashgap anymore.

To delete your account, simply scroll to the bottom of the setting page in the application.

However, data from your past albums will remain if shared with other users.
In result of this, deleting your account will erase all your friendships and personal infos but stories shared with other user will remain.

I want to become a Flashgap brand Ambassador !

Join the team

You can apply in any city, we select the most enthusiast, motivated and fun profiles.
Know that every Flashgap Ambassadors have their everyday parties for free...

Contact us to apply!

And if you have another question..!